Pilot draft
Refund & Cancellation Policy
Last updated: October 11, 2026.
This policy explains how cancellations and refunds work for paid conversations booked through GRADUS. It forms part of our Terms of Use.
1. If the professional cancels
The student receives a 100% refund. The professional receives no payment for that conversation.
2. If the student cancels
- At least 24 hours before confirmed chat time: 100% refund.
- Within 24 hours of confirmed chat time: 50% refund.
Any amount that is not refunded is handled under the GRADUS payment terms and any applicable review.
3. Rescheduling
Rescheduling does not change your payment. Once a booking has entered the window of less than 24 hours before the applicable cancellation time, rescheduling does not reset that window. A later cancellation is treated as a cancellation within 24 hours.
4. If a booking cannot be confirmed
If a paid booking cannot be confirmed because the selected time is no longer available, the payment is refunded.
5. Refund timing
Refunds are returned to the original payment method through our payment provider. Payment-provider and bank processing times can affect when a refund appears on your statement.
6. Conversation issues and no-shows
If a participant reports a problem with a conversation, including a no-show, GRADUS may review it. During a review, the professional's payout can be paused. Any outcome is subject to these terms and to any rights that cannot legally be excluded.
7. Contact
Questions about a refund or cancellation can be sent to:
Supplier: GRADUS
Epworth Ave, London, Ontario, Canada
Phone: (226) 289-7444